[gs-bugs] [Bug 692363] Unicode PS to PDF transformation output document is not correct when emailed as an attachment

bugzilla-daemon at ghostscript.com bugzilla-daemon at ghostscript.com
Thu Jul 21 08:26:59 UTC 2011


--- Comment #3 from Ken Sharp <ken.sharp at artifex.com> 2011-07-21 08:26:58 UTC ---
(In reply to comment #2)
> Same procedure is carried out for same input document on the same machine using
> Ghostscript 8.54 i.e. transform PS->PDF using ghostscript and send the output
> document as as attachment to email. This works fine but it shows problem for
> Ghostscript 8.71.

But I do not see why this makes it a Ghostscript problem. The file is OK before
mail transmission and not after, this points the finger at the transmission

The fact that the file content is different seems to me to be irrelevant.

Have you binary compared the files before and after transmission ? Are they the
same ? If not then you can see immediately where the problem lies.

> I have uploaded all the files generated during my testing including the input
> file to FTP site. I had the FTP site created as there were many files. Will you
> be able to download or should I attach to the case ?

The only file of interest is the input PostScript file. You should ideally
create an example file which is as simple as possible and does not rely on
external fonts. The larger and more complex the file the longer the issue will
take to investigate.

If you are a commercial Artifex customer please quote your customer number. If
you are not an Artifex commercial customer then this is unlikely to get any
attention unless you can reproduce it on a reasonably modern version of
Ghostscript. 8.71 is out of support now even for commercial customers.

We do not have access to your mail system, and so cannot test the round-trip
you are using here. You must reproduce the problem in a way that we can mimic
or we will be unable to investigate the problem at all.

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